Why choose SaskTel Managed IT Services (MITS)?
MITS is customizable to your specific needs for each aspect of your network. It is available for new or existing IT environments, and for equipment located in SaskTel Data Centres, your facilities, or both.
Free up
resources
Offload day-to-day management of your environment
Reallocate your IT staff where they can add value to your business
Reduced
Risk
Reduced downtime through technical experts and smart tools
Repair and replacement of hardware, updates and upgrades
Increased security from cyber threats
Superior IT
environment performance
Proactive monitoring tools, online reporting, dedicated support teams
Problems resolved before they impact your business
Reduced
Cost
Controlled and predictable IT spend
Lowered cost for hiring and training/certification of support staff
Service Details and Packages
MITS is available for devices ranging from phones to networks* to servers. You may choose to outsource the support of some or all of these resources. We can help you with your decision.
* Network devices include routers, switches, firewalls, WLAN controllers, wireless access points, and WAN accelerators. IT infrastructure includes physical and virtual servers and storage devices.
| Remote | On-Site | Monitoring | Managed | |
| OS patches and updates as per vendor (if applicable) | ✓ | ✓ | ✓ | |
| Target response and resolution times | ✓ | ✓ | ✓ | |
| Report incidents and review status online | ✓ | ✓ | ✓ | |
| Remote access into customer network for troubleshooting | ✓ | ✓ | ✓ | |
| Replacement parts and material for Cisco | ✓ | ✓ | ✓ | |
| Replacement parts and material for Mitel | ✓ | ✓ | ||
| Labour included | ✓ | ✓ | ||
| Configuration backup | ✓ | ✓ | ✓ | |
| Asset inventory | ✓ | ✓ | ||
| Online portal with real-time dashboard, device data, reports, issue tracking, and service requests submission | ✓ | ✓ | ||
| Proactive monitoring, alarming, data collection and email notification 24/7/365 | ✓ | ✓ | ||
| Email notifications of critical events and incidents | ✓ | ✓ | ||
| SLA/SLO | SLO | SLO | SLA | |
| Monitoring | Add-on | Add-on | ✓ | ✓ |
| Manufacturer maintenance contract required | Annually | Annually | Annually |
See a full comparison of Managed IT Services packages and features.
SaskTel offers the following services for equipment that you own
Remote Service
SaskTel warranty and support on your equipment, which includes remote access into your network for troubleshooting, operating system patches and updates, configuration backup, and target response and resolution times. You can report incidents and review the status of your equipment online.
On-site Service
Enhanced level of warranty and support on your equipment, which includes all features of Remote Service, plus equipment replacement and repair, and on-site labour.
Managed Service
Complete management of your IT environment, which includes all features of Remote, On-Site, and the Monitoring Services, as well as problem identification and management, proactive incident detection and alarm resolutions, and frequent device configuration backups.
Monitoring Service
Available for Stand-Alone service, or as an add-on to Remote or On-Site service. Service includes:
- Proactive monitoring, alarming, 24/7 data collection
- Email notifications of critical events and incidents
- Monitoring Centre with access to real-time dashboards, monthly reports and device
- Dedicated Service Desk for customer support
Read an overview on Managed IT Services.
