Why choose SaskTel Managed IT Services (MITS)?
MITS is customizable to your specific needs for each aspect of your network. It is available for new or existing IT environments, and for equipment located in SaskTel Data Centres, your facilities, or both.
Service Details and Packages
MITS is available for devices ranging from phones to networks* to servers. You may choose to outsource the support of some or all of these resources. We can help you with your decision.
* Network devices include routers, switches, firewalls, WLAN controllers, wireless access points, and WAN accelerators. IT infrastructure includes physical and virtual servers and storage devices.
|OS patches and updates as per vendor |
|Target response and resolution times||✓||✓||✓|
|Report incidents and review status online||✓||✓||✓|
|Remote access into customer network |
|Replacement parts and material for Cisco||✓||✓||✓|
|Replacement parts and material for Mitel||✓||✓|
|Online portal with real-time dashboard, |
device data, reports, issue tracking, and
service requests submission
|Proactive monitoring, alarming, data |
collection and email notification
|Email notifications of critical events |
|Manufacturer maintenance contract required||Annually||Annually||Annually|
SaskTel offers the following services for equipment that you own
SaskTel warranty and support on your equipment, which includes remote access into your network for troubleshooting, operating system patches and updates, configuration backup, and target response and resolution times. You can report incidents and review the status of your equipment online.
Enhanced level of warranty and support on your equipment, which includes all features of Remote Service, plus equipment replacement and repair, and on-site labour.
Complete management of your IT environment, which includes all features of Remote, On-Site, and the Monitoring Services, as well as problem identification and management, proactive incident detection and alarm resolutions, and frequent device configuration backups.
Available for Stand-Alone service, or as an add-on to Remote or On-Site service. Service includes:
- Proactive monitoring, alarming, 24/7 data collection
- Email notifications of critical events and incidents
- Monitoring Centre with access to real-time dashboards, monthly reports and device
- Dedicated Service Desk for customer support