Why choose SaskTel Managed IT Services (MITS)?

MITS is customizable to your specific needs for each aspect of your network. It is available for new or existing IT environments, and for equipment located in SaskTel Data Centres, your facilities, or both.

Free up
resources

Offload day-to-day management of your environment

Reallocate your IT staff where they can add value to your business

Reduced
Risk

Reduced downtime through technical experts and smart tools

Repair and replacement of hardware, updates and upgrades

Increased security from cyber threats

Superior IT
environment performance

Proactive monitoring tools, online reporting, dedicated support teams

Problems resolved before they impact your business

Reduced
Cost

Controlled and predictable IT spend

Lowered cost for hiring and training/certification of support staff

Service Details and Packages

MITS is available for devices ranging from phones to networks* to servers. You may choose to outsource the support of some or all of these resources. We can help you with your decision.

* Network devices include routers, switches, firewalls, WLAN controllers, wireless access points, and WAN accelerators. IT infrastructure includes physical and virtual servers and storage devices.

RemoteOn-SiteMonitoringManaged
OS patches and updates as per vendor
(if applicable)
Target response and resolution times
Report incidents and review status online
Remote access into customer network
for troubleshooting
Replacement parts and material for Cisco
Replacement parts and material for Mitel
Labour included
Configuration backup
Asset inventory
Online portal with real-time dashboard,
device data, reports, issue tracking, and
service requests submission
Proactive monitoring, alarming, data
collection and email notification
24/7/365
Email notifications of critical events
and incidents
SLA/SLOSLOSLOSLA
MonitoringAdd-onAdd-on
Manufacturer maintenance contract requiredAnnuallyAnnuallyAnnually

See a full comparison of Managed IT Services packages and features.

SaskTel offers the following services for equipment that you own

Remote Service

SaskTel warranty and support on your equipment, which includes remote access into your network for troubleshooting, operating system patches and updates, configuration backup, and target response and resolution times. You can report incidents and review the status of your equipment online.

On-site Service

Enhanced level of warranty and support on your equipment, which includes all features of Remote Service, plus equipment replacement and repair, and on-site labour.

Managed Service

Complete management of your IT environment, which includes all features of Remote, On-Site, and the Monitoring Services, as well as problem identification and management, proactive incident detection and alarm resolutions, and frequent device configuration backups.

Monitoring Service

Available for Stand-Alone service, or as an add-on to Remote or On-Site service. Service includes:

  • Proactive monitoring, alarming, 24/7 data collection
  • Email notifications of critical events and incidents
  • Monitoring Centre with access to real-time dashboards, monthly reports and device
  • Dedicated Service Desk for customer support

Read an overview on Managed IT Services.

TALK TO A SALES EXPERT

Have a question or ready to order? We aim to respond within two business days.
Trevor Mandziak,
Strategic Accounts Director